Privacy Policy

Last updated: September 22, 2025

This Privacy Policy explains how SSKMAX TECHNOLOGIES PRIVATE LIMITED ("we", "us" or "our") collects, uses, discloses and protects personal information when you use our mobile applications SSKMAX (the consumer/home-service app) and SSKMAX Partner (the partner/technician app), and any related services (collectively, the "Services"). Our registered office is:

SSKMAX TECHNOLOGIES PRIVATE LIMITED
19, Kedarnath Dubey Market Ranjeetpur, Chilbila Patti road,
Pratapgarh, Pratapgarh, Uttar Pradesh, 230403

1. Scope

This policy applies to all users of the Services: customers who request services through SSKMAX, and partners (service providers) who fulfill jobs through SSKMAX Partner. By using the Services you agree to the practices described in this policy.

2. Information we collect

We collect information you provide directly and certain information collected automatically. Examples include:

• Account & identity data: name, phone number, email, profile picture, gender (optional), and other identity data you provide when registering.
• Customer address & delivery data: address lines, area, city, state, pincode and saved locations.
• Service & order data: service category, subcategory, booking details, order number, quantity, rate, payment method, status, ratings and feedback.
• Partner data: partner profile, skills, service areas, service history, documents (e.g. ID proofs) and availability.
• Device & usage data: device identifiers, OS version, app version, logs, crash reports and usage analytics.
• Location data: precise or approximate device location when you permit it (for booking, routing, and service fulfillment).
• Payment data: payment instrument details or transaction IDs as provided by payment gateways. We do not store full payment card data on our servers; payment processing is handled by payment service providers.
• Support communication: messages, emails, calls and other correspondence with customer support.

3. How we use your information

We use personal information for purposes including:

• Providing, operating and improving the Services.
• Matching customers with partners, routing, and scheduling services.
• Processing payments and refunds.
• Communicating booking confirmations, status updates and support messages.
• Fraud prevention, security and legal compliance.
• Personalizing the app experience and sending promotional messages (where you consent).
• Collecting ratings and feedback to improve partner/service quality.

4. Sharing and disclosure

We may share personal information with:

• Service providers: third-party vendors who perform services on our behalf (payment processors, analytics, hosting, push notifications, SMS/email).
• Partners: for order fulfillment we will share relevant customer and booking details (name, address, phone, service details) with assigned partners.
• Business transfers: in connection with a merger, sale, or acquisition.
• Legal & safety: where required by law, or to protect the rights, safety or property of SSKMAX, users, or the public.

We will not sell your personal information to third parties.

5. Location data

When you enable location services, the app may collect precise device location to show nearby partners, schedule on-site visits, or enable tracking for service fulfilment. You may control location permissions via your device settings. If you disable location access some features may not work.

6. Cookies and similar technologies

We and our service providers may use cookies, SDKs and similar technologies to collect usage information and help provide and improve the Services. Mobile SDKs and local storage are used for analytics and to persist preferences.

7. Retention

We retain personal information as long as necessary to provide the Services and for legitimate business purposes such as fraud prevention, legal compliance, and dispute resolution. Retention periods vary by data type.

8. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure or loss. However, no system is completely secure — if you suspect a security issue, please contact us (contact details below).

9. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete or export your personal information, or object to certain processing. To exercise these rights, please contact us (contact details below). We will respond in accordance with applicable laws.

10. Children

The Services are not intended for children under 13 (or higher minimum age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

11. International transfers

Data may be stored or processed in India or other countries where our service providers operate. We take steps to ensure adequate protection for international transfers as required by law.

12. Third-party services and links

The Services may contain links to third-party websites, plug-ins and services (e.g., map providers, payment gateways). This Privacy Policy does not cover third-party practices. Please review their privacy policies separately.

13. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes we will notify users via the app or other communications. The "Last updated" date at the top indicates when this policy was last revised.

14. For SSKMAX Partner (partner/technician app)

Partner-specific data (documents, certifications, bank details for payouts, service history and ratings) are collected to operate partner accounts and manage payouts. Partner data is used to match jobs, verify eligibility, and ensure compliance with applicable rules. Partners are responsible for ensuring that they have the right to provide the data (for example third-party documents).

15. Contact us

If you have questions or requests about this policy, please contact us at:

SSKMAX TECHNOLOGIES PRIVATE LIMITED
19, Kedarnath Dubey Market Ranjeetpur,
Chilbila Patti road, Pratapgarh, Pratapgarh,
Uttar Pradesh, 230403

(For faster responses, include your app name — "SSKMAX" or "SSKMAX Partner" — and a short description of your request.)